Fix Auto Mahnke Auto Body utilizes the industry’s best
estimating systems, products, and technology. All employees have I-CAR and vendor training.
Customer Care
Fix Auto Mahnke customers step into the sunny front office where they
are welcomed by a friendly receptionist. Car rentals are delivered within minutes from the rental agency of the
customer’s choice. Courtesy rides may also be arranged. The lot is fully secured by an eight-foot chain link fence topped
with barbed wire.
Mahnke
customers are assigned a personal Customer Service Representative, CSR. The CSR prepares the written
estimate, explainind the details of the Repair Process details with the customer,
including the dates for repair, parts, insurance procedures, stages, and warranties. Customers receive copies of the
estimate, lifetime-limited warranty, company brochure, and a brochure outlining the step by step repair process .
Frequent communication is another component of excellent customer service.
Mahnke’s company-wide policy of collecting Customer Service surveys and practicing systematic customer follow-up, through
FIX AUTO COLORADO, helps us to stay in touch with each customer’s
level of satisfaction with the process and the final outcome of the repairs. Consequently, a large percentage of our
business is from repeat customers, their family, and friends.
Estimators and Technicians
Mahnke Auto Body has a formal training and education program in place to track I-CAR Platinum and Gold Designations,
PPG ICI Certifications, as well as other vendor compliance. Mahnke estimators are certified graduates of CCC Pathways estimating
training.
Repair Technology
Heine-Werner frame equipment provides a source of constantly updated structural
specifications covering all vehicles. The Shark’s technology measures vehicles in three dimensions. The frame equipment
provides a four-point anchoring system, locking a vehicle in a stationary position during simultaneous multiple body or structural
pulls. All results are documented by the equipment’s printed reports. Collision technicians are certified to use the
ProSpot resistance welder.
Mahnke Auto Body's paint booth is a Spray Bake Semi-Downdraft bake oven.
Only the finest Spies Hecker paint is used and mixed
in the custom, in-house system. Paintless
Dent Repair (PDR) is available on site at every shop. Mahnke also has the ability to reclaim, evacuate, and
recharge air conditioning systems through a certified technician. For greater in-depth information, click on
the Industry Links page to view helpful web sites.